I received a Scriveiner ballpoint pen that takes a Schmidt P900 refill as a gift seven years ago. It remains a wonderful writing instrument because it has "heft", feels good in my hand, and writes wonderfully. Other "fancy" pens I've had in the past were good but too thin and I tended to lose them. Not this baby. Unfortunately, after such extensive use it began to show its age with some wear and tear. I contacted customer support for advice, and they incredibly graciously offered to replace it! Who does that these days? Scriveiner does! THANK YOU!Update: the replacement pen arrived today, and it's gorgeous. Thank you SO VERY much!Is it wrong to love such functional pen that I'm comfortable putting in my SHIRT pocket because the ink dries quickly?